Refund policy

Return & Refund Policy

Last Updated: September 25, 2026

Thank you for shopping with Oyuum.com. As many of our products are crafted from natural jade, gemstones, crystals, agate, pearls, turquoise, and other naturally occurring materials, every piece has its own distinctive characteristics. Please review this policy carefully before placing your order.

1. Natural Gemstone & Jade Characteristics

Natural gemstones and minerals are formed through natural geological processes, which means that each piece is unique.

Natural variations may include, but are not limited to:

Differences in color, shade, saturation, and transparency
Natural veins, mineral lines, stone patterns, and color distribution
Small pits, mineral inclusions, crystal structures, and surface irregularities
Cotton-like inclusions commonly found in jade and other natural stones
Natural internal lines, stone patterns, fine fissures, and growth marks
Variations in shape, texture, size, and pattern
Minor differences between the item received and website photographs due to natural material variations, lighting, photography, or screen display settings

These characteristics result from the natural formation of the materials and are generally not considered manufacturing defects or quality issues.

Accordingly, returns, exchanges, refunds, or compensation will generally not be accepted solely due to natural color variations, patterns, inclusions, cotton-like structures, mineral lines, naturally occurring fissures, or similar characteristics of natural stone.

If you prefer products with completely uniform colors and no natural inclusions or variations, natural gemstone jewelry may not meet your expectations.

2. Religious, Spiritual & Guardian Symbol Items

Some products offered by Oyuum.com feature traditional cultural, religious, spiritual, or guardian symbols, including but not limited to:

Buddha
Guanyin / Bodhisattva
Pixiu
Zodiac guardian figures
Buddhist symbols
Taoist symbols
Traditional Chinese protective symbols
Spiritual amulets and guardian pendants

In traditional culture, purchasing or receiving such an item may be viewed as establishing a personal connection or a sense of “缘分” with the symbol or guardian.

For this reason, once an order for these designated products has been completed and accepted, the items are considered Final Sale and generally cannot be returned or exchanged due to personal preference, a change of mind, perceived spiritual suitability, appearance preferences, natural stone variations, or other reasons unrelated to product defects.

This restriction does not affect any consumer rights that cannot legally be excluded under applicable law.

3. Eligible Returns

For products that are not designated as Final Sale, you may contact us within 14 days of delivery to request a return.

To qualify for a return:

The product must be unused and unworn.
The product must remain in its original condition.
All original packaging, accessories, certificates, gifts, and tags must be included.
The product must not have been altered, resized, engraved, customized, repaired, or damaged after delivery.
You must obtain return authorization from our customer service team before shipping the item back.

Returns sent without prior authorization may be refused.

4. Non-Returnable Items

The following items are generally not eligible for return or exchange:

Buddha, Guanyin, Pixiu, guardian deity, amulet, and similar spiritual or religious products designated as Final Sale
Customized or personalized products
Engraved items
Resized or modified jewelry
Items showing signs of wear
Items damaged after delivery
Gift cards
Clearance items or products marked Final Sale
Products returned without prior authorization
Products for which the return request is based solely on normal natural gemstone characteristics

5. Natural Fissures vs. Product Damage

Natural stones may contain internal lines, growth structures, mineral veins, inclusions, and naturally occurring fissures.

Such natural characteristics should not automatically be considered breakage or manufacturing defects.

However, if an item arrives physically broken, structurally damaged, incorrectly assembled, or affected by a material defect beyond normal natural gemstone characteristics, please contact us within 7 days of delivery.

Please provide the following information:

Your order number
Clear photographs showing the entire product
Close-up photographs of the affected area
Photographs of the shipping packaging
A brief description of the issue

Our customer service team will review the information provided and determine an appropriate resolution.

6. Wrong or Damaged Items

If you receive an incorrect product or an item that has sustained material damage during shipping, please contact us at:

Email: support@oyuum.com

Following verification, we may offer one of the following solutions, depending on the circumstances:

Replacement
Exchange
Partial refund
Full refund

Please retain the product and its packaging until our customer service team has completed the review.

7. Change of Mind

For eligible products, returns due to a change of mind may be accepted within the applicable return period.

Customers are responsible for return shipping costs unless the return results from an error on our part.

Original shipping fees, expedited shipping charges, customs charges, duties, taxes, and other third-party delivery fees are generally non-refundable unless otherwise required by applicable law.

8. Return Shipping

Customers must use a trackable shipping service when returning products.

Oyuum.com is not responsible for returned packages that are lost, damaged, misdelivered, or not received at our designated return facility.

Please do not ship any item back until you have received return instructions from our customer service team.

9. Refund Processing

Once an approved return has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method used for the purchase.

Depending on your bank or payment provider, additional business days may be required for the refund to appear in your account.

10. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Once an order has entered processing, customization, packaging, or shipping, cancellation may no longer be available.

Designated Final Sale spiritual or guardian items may also be subject to additional cancellation restrictions once processing has begun.

11. Cultural & Spiritual Disclaimer

Descriptions relating to protection, blessings, luck, wealth, harmony, Feng Shui, zodiac compatibility, spirituality, Buddhism, Taoism, or traditional symbolism are provided for cultural, historical, artistic, or traditional reference purposes.

Oyuum.com does not guarantee any supernatural, medical, financial, psychological, religious, or other life outcomes from purchasing or wearing any product.