Terms of Service

1. Overview

This website is operated by Oyuum.com.

Throughout this website, the terms “we,” “us,” and “our” refer to Oyuum.com.

By accessing our website or purchasing products from us, you agree to these Terms of Service and any policies referenced or linked on our website.

2. Product Information

We make reasonable efforts to ensure that product descriptions, dimensions, colors, materials, photographs, and other information displayed on our website are accurate.

However, natural gemstone products have unique characteristics, and no two natural pieces are exactly alike.

Variations in color, texture, mineral patterns, inclusions, transparency, shape, and natural internal structures are normal.

These naturally occurring differences do not, by themselves, constitute product defects.

3. Prices

Product prices are subject to change without prior notice.

We reserve the right to correct typographical errors, inaccurate prices, product descriptions, promotional details, and other errors that may appear on our website.

4. Orders

We reserve the right to refuse, restrict, or cancel orders when reasonably necessary, including in circumstances involving:

• Suspected fraudulent activity

• Payment failures

• Pricing inaccuracies

• Inventory discrepancies

• Shipping restrictions

• Incorrect customer information

• Unusual or potentially unauthorized transaction activity

If we cancel an order for which payment has already been received, any applicable refund will be issued to the original payment method, subject to applicable law.

5. Intellectual Property

Unless otherwise stated, the content on this website, including text, graphics, photographs, design elements, logos, product descriptions, and page layouts, belongs to Oyuum.com or is used with appropriate authorization.

Unauthorized copying, reproduction, distribution, or commercial use of website content is prohibited without prior permission from the relevant rights holder.

6. Cultural & Religious Content

Oyuum.com offers products featuring traditional artistic, cultural, religious, and spiritual symbols.

Descriptions involving Buddha, Guanyin, Pixiu, zodiac guardians, Feng Shui, luck, prosperity, protection, blessings, spirituality, and similar concepts are based on traditional cultural beliefs and symbolism.

Such descriptions are provided for cultural and informational purposes and do not guarantee any physical, financial, medical, psychological, supernatural, or spiritual outcomes.

7. Limitation of Liability

To the fullest extent permitted by applicable law, Oyuum.com shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms of Service excludes or limits any liability or consumer rights that cannot legally be excluded or limited under applicable law.

8. Third-Party Services

Our website may incorporate services provided by third parties, including payment processors, shipping providers, analytics tools, social media platforms, and other external service providers.

Your use of these third-party services may be subject to their respective terms, conditions, and privacy policies.

Oyuum.com is not responsible for the independent policies or practices of third-party providers, except where applicable law provides otherwise.

9. Governing Rules

These Terms of Service are subject to applicable laws and regulations.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in effect to the extent permitted by law.

Religious & Spiritual Item Final Sale Notice

Certain products, including Buddha, Guanyin, Pixiu, guardian figures, amulets, zodiac guardians, and similar symbolic items, are subject to different return and exchange conditions from ordinary fashion jewelry.

According to traditional cultural beliefs, acquiring such an item may represent the beginning of a personal connection or “缘分” with the associated symbol or guardian.

For this reason, designated products are generally considered Final Sale once the applicable transaction has been completed and accepted.

These products generally cannot be returned or exchanged for reasons unrelated to product defects, including:

• Change of mind

• Personal preference

• Perceived spiritual compatibility

• Natural stone color variations

• Natural inclusions

• Naturally occurring veins or fissures

• Cotton-like structures within natural stones

• Variations in stone patterns

• Minor variations resulting from handcrafted production

Exceptions may apply in circumstances such as:

• The wrong product was sent

• The product arrived materially damaged

• A manufacturing defect materially affects the product

• Applicable law requires a return, exchange, refund, or other remedy

By purchasing a designated product, you acknowledge that you have read and understood this policy, subject to any rights that cannot legally be excluded under applicable law.